Privacy and Return Policy

What personal information we collect & how we use it

Orders

To complete an order, our visitors must share with us contact information (name, e-mail and shipping address) and billing information (credit card number and expiration date). This information is used to create an account to process and ship your orders.

Returns

Loose leaf tea purchases are not returnable.  Hard goods that have not been opened may, at the discretion of Tea Canal, be returned at the store for store credit or exchange.  Status of all other returns are at the discretion of Tea Canal.  The cost of shipping goods back to Tea Canal are at the customer's expense.  Any questions should be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. 

With whom this information is shared

Tea Canal is the sole owner of the information collected on this site. We do not sell or rent this information to any third party. The only two companies with whom some information is shared are USPS and PayPal.

We use USPS to ship orders, and PayPal gateways to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Correction/Updating Personal Information:

If your personal information changes or if you no longer desire our service, we provide an easy way to correct, update or remove your personal data. This may be accomplished with a visit to account page. We will happily assist you in this task. Simply drop us a note at This email address is being protected from spambots. You need JavaScript enabled to view it..

We respect your privacy and give you an opportunity to opt-out of receiving our periodic announcements of sales, promotions and newsletter publication. This may be accomplished with a visit to your account page. We will happily assist you in this task. Simply drop us a note at This email address is being protected from spambots. You need JavaScript enabled to view it.

What security procedures are in place to protect the loss, misuse or alteration of your personal information.

Tea Canal takes every precaution to protect our customers' and visitors' information. When customers submit sensitive information via our site, your information is protected both on- and off-line.

All sensitive information (such as credit card numbers) submitted on our site is encrypted and is protected with the best encryption software in the industry - SSL. 

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our visitors' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. And these employees are kept up-to-date on our security and privacy practices. 

If you have any questions about the security at our site, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. We will be happy to answer your questions.

Notification of Changes

If we decide to change our privacy policy, we will promptly post those changes on this page. We want our visitors to be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. However, if you have deleted or deactivated your account information, you will not be contacted, nor will your information be used in this new manner. We will use information in accordance with the privacy policy under which the information was collected.

 

Drink for your health!

Recommended for fighting and preventing disease!

dr.li smTea is considered a superfood -- whether it's black, green, white, or oolong tea. All those tea types come from the same tea plant, Camellia sinensis. The leaves are simply processed differently. Green tea leaves are not fermented; they are withered and steamed. Black tea and oolong tea leaves undergo crushing and fermenting processes.

Green tea is loaded with polyphenols, a phytochemical with 100 times the antioxidant power of vitamin C. Polyphenols help eliminate free radicals, which can damage DNA and lead to cancer. He further proved that green tea induced p57, a protein that helps regulate cell growth.

Black tea may help protect against various forms of cancer, cardiovascular disease, Alzheimer's, Parkinson's disease, and rheumatoid arthritis, according to Dr. Jack Bukowski and other researchers at the Bringham and Women's Hospital in Boston. They found that drinking 20 oz. of tea every day for two weeks doubled or tripled the immune system's output of an infection fighting substance called interferon gamma.

Listen to a medical professional discuss the cancer fighting benefits of the different teas! 

(Credit Dr. William Li, MD, www.sharecare.com)

 

Note: As always, consult your physican or health care professional to determine if this is right for your needs!



 Introducing Windy City Tea

WCTC logo labelTea Canal is proud to launch its very own Windy City Tea (tm) brand.  Our first shipment of raw, natural honey produced by Saad's Bees in Elgin, IL is available now!

Look for more exciting Windy City Tea products to come!

  


 Events

FredaMcEwen 2Celebration of Life - Freda McEwen

Friday, May 25, 2018

3:00 pm to 7:00 pm

Reserve the Tea Room for your Special Occasions

Our elegant High Tea Room is available for all of your special occasions!  New offerings are in the works for March to kick off Spring, as well as a global twist to High Tea.  

It's not too early to reserve your table for Mother's Day! Make your reservations today!

Testimonials

The reviews for High Tea under new management are in!

 "I brought my two girls age 7 & twelve for High Tea! What a great experience! The cucumber sandwiches were divine and the rooibos blueberry tea was excellent!"   

 "Great way to spend my burthday, LOVED those cucumber sandwiches! Great way to try new teas!"

 "A fantastic experience, the food was delicious!  We enjoyed all of the teas we tried."

 "The food, tea and service was wonderful! My sister and I look forward to returining!"

 "I hosted a bridal shower here.  The food was phenomenal!  Phil was great to work with and thought of all the details."

  "The food was delicious.  They were accomodting to our dietary needs.  The tea was perfectly brewed."

 "The service was fantastic, it waas nice to be consistently asked if needed more of anything.  The tea selection was very nice, Overall, we were very pleased!"

 "Great experience, nice staff, tasty food and a fun excursion for me any my friends.  I will recommend to everyone I know that likes tea."

 "We love it, it was delicious, relaxing and even with my two ten year old girls.  We really enjoyed it."

 "We thought it was better than High Tea at the Drake!"

 "Everything was so fresh!"

 


Tea Canal is your Matcha HQ!

matcha benefits

Matcha has been consumed for over a millennium in the Far East, and is now considered to be one of the most powerful super foods for the health conscious person.