Privacy and Return Policy

What personal information we collect & how we use it

Orders

To complete an order, our visitors must share with us contact information (name, e-mail and shipping address) and billing information (credit card number and expiration date). This information is used to create an account to process and ship your orders.

Returns

Loose leaf tea purchases are not returnable.  Hard goods that have not been opened may, at the discretion of Tea Canal, be returned at the store for store credit or exchange.  Status of all other returns are at the discretion of Tea Canal.  The cost of shipping goods back to Tea Canal are at the customer's expense.  Any questions should be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. 

With whom this information is shared

Tea Canal is the sole owner of the information collected on this site. We do not sell or rent this information to any third party. The only two companies with whom some information is shared are USPS and PayPal.

We use USPS to ship orders, and PayPal gateways to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Correction/Updating Personal Information:

If your personal information changes or if you no longer desire our service, we provide an easy way to correct, update or remove your personal data. This may be accomplished with a visit to account page. We will happily assist you in this task. Simply drop us a note at This email address is being protected from spambots. You need JavaScript enabled to view it..

We respect your privacy and give you an opportunity to opt-out of receiving our periodic announcements of sales, promotions and newsletter publication. This may be accomplished with a visit to your account page. We will happily assist you in this task. Simply drop us a note at This email address is being protected from spambots. You need JavaScript enabled to view it.

What security procedures are in place to protect the loss, misuse or alteration of your personal information.

Tea Canal takes every precaution to protect our customers' and visitors' information. When customers submit sensitive information via our site, your information is protected both on- and off-line.

All sensitive information (such as credit card numbers) submitted on our site is encrypted and is protected with the best encryption software in the industry - SSL. 

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our visitors' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. And these employees are kept up-to-date on our security and privacy practices. 

If you have any questions about the security at our site, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. We will be happy to answer your questions.

Notification of Changes

If we decide to change our privacy policy, we will promptly post those changes on this page. We want our visitors to be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. However, if you have deleted or deactivated your account information, you will not be contacted, nor will your information be used in this new manner. We will use information in accordance with the privacy policy under which the information was collected.

 

Tea Sampler Classes!

Tea tasting

Tea 101 - Teas from the Green Tea Family

Sample eight different teas made from the green tea plant:  white, green, oolong, pu'erh & black

Learn how the processing of green tea leaves produces the different types of teas.

Understand the proper brewing methods for the different types of teas.

Participants: Maximum, 6 people per class

Cost: $20.00, each participant receives an ounce of loose leaf tea of their choice (or $7.00 credit to purchase of tea)

To register, send an email to info@teacanal.com            Download flyer here!

Time: 6:30 pm to 8:00 pm

Dates:

Thursday, Nov 27   

Tuesday, Dec 4

Wednesday, Dec 5

Thursday, Dec 6

Tuesday, Dec 11

Thursday, Dec 12  

Wednesday, Dec 13 

Thursday, Dec 18

Tuesday, Dec 19

 

2018 Holiday Shipping Deadlines

  Ground      First Class Mail   Priority Mail     Priority Mail Express
 USPS  Dec 14    Dec 20    Dec 20    Dec 22
  Ground   Home Delivery   2 Day   Overnight
 FedEx      Dec 14    Dec 17    Dec 20    Dec 21
  Ground   3 Day Select   2nd Day Air   Next Day Air
 UPS  Dec 14    Dec 18    Dec 20    Dec 22

Drink for your health!

Recommended for fighting and preventing disease!

dr.li smTea is considered a superfood -- whether it's black, green, white, or oolong tea. All those tea types come from the same tea plant, Camellia sinensis. The leaves are simply processed differently. Green tea leaves are not fermented; they are withered and steamed. Black tea and oolong tea leaves undergo crushing and fermenting processes.

Green tea is loaded with polyphenols, a phytochemical with 100 times the antioxidant power of vitamin C. Polyphenols help eliminate free radicals, which can damage DNA and lead to cancer. He further proved that green tea induced p57, a protein that helps regulate cell growth.

Black tea may help protect against various forms of cancer, cardiovascular disease, Alzheimer's, Parkinson's disease, and rheumatoid arthritis, according to Dr. Jack Bukowski and other researchers at the Bringham and Women's Hospital in Boston. They found that drinking 20 oz. of tea every day for two weeks doubled or tripled the immune system's output of an infection fighting substance called interferon gamma.

Listen to a medical professional discuss the cancer fighting benefits of the different teas! 

(Credit Dr. William Li, MD, www.sharecare.com)

 

Note: As always, consult your physican or health care professional to determine if this is right for your needs!


Phil and Santa at Yorktown Cener

Santa stops for a tea break as he finds out whose been naughty or nice in Center Court at Yorktown Center

 Introducing Windy City Tea

WCTC logo labelTea Canal is proud to launch its very own Windy City Tea (tm) brand.  Our first shipment of raw, natural honey produced by Saad's Bees in Elgin, IL is available now!

 


teapig logo 1We are happy to announce the addition of the award winning brand, Teapigs to the Tea Canal tea lineup!  Co-founders Nick and Louise have brought their tea experience together into the creation of Teapigs.  Louise is a trained tea taster and chooses only the best quality real, whole leaf teas, whole herbs, flowers, berries and spices into their blends.  Why Teapigs?  Because the British are "Piggy for Tea!"

The tea is packaged into fully biodegradable "tea temples", and we've brought in nineteen blends, their flagship English Breakfast, Tung Ting Oolong, Mao Feng Green Tea, Lemon & Ginger, Bright n Green (Cleanse), Liquorice & Peppermint, Up Beet, Calm, Trim, Happy, Snooze, Chili Chai, Chocolate & Mint, Honeybush & Rooibos, Superfruit, Chocolate Flake, Popcorn, Spiced Winter Red and Darjeeling Earl Grey !  Pick up these teas in a 15 bag box, or as an assortment of teas in a beautiful tea chest.

Also, from Teapigs, we now have sachets of Matcha, Matcha Latte Mint, Matcha Latte Cocoa and Matcha Latte Chai.  One serving of Matcha provides the equivalent nutritional value of ten cups of regular green tea! There are ten sachets to a box, great for matcha on the ruun or at the gym, mixes with hot or cold water.

Breaking News!

Epicurious has just selected Teapigs English Breakfast Tea as their top choice for "Best English Breakfast Tea that can be bought in a Store"  Read their test results here!  You can get an English Breakfast Tea to go or in a box of fifteen sachets at Tea Canal!
TeaCanal Teapigs 350

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TeaTower 2018

The Tea Canal Three Tier Afternoon Tea Tower

Tea Canal Gift Cards

Make gift giving easier with Tea Canal Gift Cards!  

Gift cards can be purchased for $25, $50 and $75.  They can also be purchased for a specific amount as well as for an Afternoon Tea or a Tea Sampling Class.  

Purchases can be made in the store, or over the phone and we'll mail out the gift card!

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Tea for the Holidays

 

 Peppermint     Yuletide Toddy  
 Spearmint    Cocomint
 Honeybush Pumpkin Chai       Pumpkin Spice
 Fiery Cinnamon Spice       Mocha Nut Yerba       
 Bonfire    Autumn Mist

Reserve the Tea Room for your Special Occasions

Our elegant Tea Room is available for those times when you want to meet with friends and family in a relaxing, peaceful environment! 

From a party of two to a party of sixty, our customers have found a new venue for enjoying the company of their friends and family while enjoying great food and tea.  We've seen deep conversations between two old friends, mothers and daughters for their first tea, multi-generational gatherings, birthdays of all ages and bridal showers of all sizes.  A Celebration of Life was a great success with close to a hundred people gathered to relive memories and celebrate a person's life.

There is no extra cost for the room when Afternoon Tea is served.  The room is available for rentals too! Just call to ask for rates.

We are also getting reservations for Christmas Afternoon Tea.  "We don't want to drive all the way Downtown, the prices last year for High Tea were extravangant and you don't get much food, parking was expensive, and when the weather is bad outside, shopping is not a fun experience.  Free parking, indoor shopping, close proximity, great food and service reviews... booking at Tea Canal is an easy decision!"  

Red Hat sm

(Above:  The Ruby Amethyst Chapter of the Red Hat Society gives us an enthusiastic "Thumbs up" !)

For more information on hosting events at Tea Canal, click here!

 

New and recent testmonials from our Afternoon Tea cutomers: 

 "Very relaxing and enjoyable,  Great food, lovely atmosphere"  Mary H.

"Service (was) excellent! Savory favorites was dill sandwich and the egg salad. Fruit was perfect! Sconess and phyllo cups (were my) favorite desserts. Enjoyed the tea. Thank you for B-day wishes"  Diane Z.

"Lovely host and hostess! Nice selection of food and the presentation was inviting. Tea was delicious." Roberta S.

"Everthing was fantastic, the food, tea, atmosphere and service. Highly reccommend! Will be back!" Rona K.

(Click here to read more testimonials)

Time for a Tea Break!

TeaforTwoEnjoy scones with Devonshire cream and fruit preserves and a pot of tea with your BFF. 

"OMG, your scones are so good!" Michelle N.

The same scones that top our three tier tower in our Afternoon tea service are now available for a light snack! The crunch of a fresh scone, the richness of Devonshire Cream and the tartness of a fruit preserve in one bite is a bucket list checkmark.

$7.95 per person for a plate of scones, cookies and fruit and a pot of tea made from our vast selection of premium loose leaf teas! For the freshest plate of scones, call 630-785-3697 to let us know you're coming!

Windy City Cafe is the best place at Yorktown Shopping Center to catch up with old friends or relax from a hard day of shopping and take a load off your feet.

toulouse cover

To celebrate Thanksgiving, we're hosting a storytelling experience which engages its listeners through active participation.  Live at Tea Canal!  Extended through December

 

Toulouse on the Loose! is a book about a French turkey who travels to Washington, DC, at Thanksgiving time.

This naive artist does not quite get the picture, however, and is about to discover why everyone has turkey on their minds. But through the grace of a pigeon who tells all, this very cultured bird does not end up on the chopping block. Instead he is pardoned at the White House Rose Garden and learns that assumptions can be forgiven and that the truth sets you free. Free to do what? Why, free to paint all the landmarks of the states and educate children about their beloved country through the eyes of a foreigner!

 

About the Author and Storyteller

Kimberly Thompson is a children's author and storyteller. Her favorite pastime is to travel with her children gathering research for new ideas. In addition to storytelling, she has her Master of Arts in curriculum instruction and design from Concordia University. Toulouse on the Loose! is her first children's book. Kimberly will also be signing books at this event!

Audience: Children 5 yrs and older and turkey lovers of all ages!

Saturdays, Dec 1, Dec 8, Dec 15, Dec 22

There's no admission charge!