Privacy Policy

Privacy and Return Policy

What personal information we collect & how we use it

Orders

To complete an order, our visitors must share with us contact information (name, e-mail and shipping address) and billing information (credit card number and expiration date). This information is used to create an account to process and ship your orders.

Returns

Loose leaf tea purchases are not returnable.  Hard goods that have not been opened may, at the discretion of Tea Canal, be returned at the store for store credit or exchange.  Status of all other returns are at the discretion of Tea Canal.  The cost of shipping goods back to Tea Canal are at the customer's expense.  Any questions should be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. 

With whom this information is shared

Tea Canal is the sole owner of the information collected on this site. We do not sell or rent this information to any third party. The only two companies with whom some information is shared are USPS and PayPal.

We use USPS to ship orders, and PayPal gateways to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Correction/Updating Personal Information:

If your personal information changes or if you no longer desire our service, we provide an easy way to correct, update or remove your personal data. This may be accomplished with a visit to account page. We will happily assist you in this task. Simply drop us a note at This email address is being protected from spambots. You need JavaScript enabled to view it..

We respect your privacy and give you an opportunity to opt-out of receiving our periodic announcements of sales, promotions and newsletter publication. This may be accomplished with a visit to your account page. We will happily assist you in this task. Simply drop us a note at This email address is being protected from spambots. You need JavaScript enabled to view it.

What security procedures are in place to protect the loss, misuse or alteration of your personal information.

Tea Canal takes every precaution to protect our customers' and visitors' information. When customers submit sensitive information via our site, your information is protected both on- and off-line.

All sensitive information (such as credit card numbers) submitted on our site is encrypted and is protected with the best encryption software in the industry - SSL. 

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our visitors' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. And these employees are kept up-to-date on our security and privacy practices. 

If you have any questions about the security at our site, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. We will be happy to answer your questions.

Notification of Changes

If we decide to change our privacy policy, we will promptly post those changes on this page. We want our visitors to be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. However, if you have deleted or deactivated your account information, you will not be contacted, nor will your information be used in this new manner. We will use information in accordance with the privacy policy under which the information was collected.

 

Fall Clearance Tea Sale!

On sale, while quantities last!  $3.50 per ounce.  In-store purchase only.

 Assam Harmony     Rooibos Bonita
 Earl Grey Bravo    Decaf Ceylon
 Jasmine Chun Hao       Decaf Mango
 White Blueberry    Decaf Strawberry
 White Tangerine    Honeybush Mango
 Rooibos Passion     
 Rooibos Blueberry    

New Teas at Tea Canal!

New additions to the tea selections or back for the fall!

 Hojicha     Yuletide Toddy  
 Spearmint    Cinnamon
 Rose Hips    
 Fiery Cinnamon Spice       Pu Erh Tahiti
 Bonfire    Autumn Mist
 Mocha Nut Yerba    Cruz de Malta Yerba Mate

 

Etiquette Class sm

 

Tea Canal & Stepping into Etiquette would like to invite you and your child to our Holiday Etiquette Workshop!

Spend the afternoon learning how to be a happy host and gracious guest, gift giving and receiving, writing thank you notes, and introductions. Attendees will sip on tea and munch on delicious pastries, all while learning the ins and out of proper table etiquette and holiday manners.

Don’t miss this opportunity to learn lifelong skills taught by certified etiquette teacher, Leontina Richardson from Stepping into Etiquette

Leontina Richardson is an author, speaker and certified corporate etiquette and international protocol consultant. She has appeared on CBS Chicago Channel 2 News, ABC 7 Chicago, and featured in the Chicago Tribune.

For: Children aged 7 - 13 yrs   Parents are invited and strongly encouraged to attend!

Date: Sunday, November 18th Time: 1-3pm

Cost:  $35.00 per person

Register for the class today!

WESOS Witches Brew

Witches and warlocks of all ages are welcome to this Spook-tacular event for witch's brew and assorted autumnal treats.

We will be nibbling on a menu that includes fresh baked scones, cookies, tea sandwiches, and pastries. Card and tea leaf readers will be on hand to point your way clearly into the future. Witches and wizards encouraged to dress in full All Hallows’ Eve regalia for this very special occasion.

** A gluten sensitive menu is available. While all effort will be made to avoid cross contamination by preparing food in separate areas with separate utensils, those with a serious allergic reaction are not guaranteed that contamination will not occur. **

This event benefits the WESOS Foundation, a recognized 501(c)3 charitable foundation . Your receipt is proof of your donation. Please consult your tax professional as to the deductible status of your gift.     Click here to purchase tickets!

Tasseology: The art of Reading Tea Leaves

TeaLeafReadingPoster sm