Privacy and Return Policy

What personal information we collect & how we use it

Orders

To complete an order, our visitors must share with us contact information (name, e-mail and shipping address) and billing information (credit card number and expiration date). This information is used to create an account to process and ship your orders.

Returns

Loose leaf tea purchases are not returnable.  Hard goods that have not been opened may, at the discretion of Tea Canal, be returned at the store for store credit or exchange.  Status of all other returns are at the discretion of Tea Canal.  The cost of shipping goods back to Tea Canal are at the customer's expense.  Any questions should be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. 

With whom this information is shared

Tea Canal is the sole owner of the information collected on this site. We do not sell or rent this information to any third party. The only two companies with whom some information is shared are USPS and PayPal.

We use USPS to ship orders, and PayPal gateways to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Correction/Updating Personal Information:

If your personal information changes or if you no longer desire our service, we provide an easy way to correct, update or remove your personal data. This may be accomplished with a visit to account page. We will happily assist you in this task. Simply drop us a note at This email address is being protected from spambots. You need JavaScript enabled to view it..

We respect your privacy and give you an opportunity to opt-out of receiving our periodic announcements of sales, promotions and newsletter publication. This may be accomplished with a visit to your account page. We will happily assist you in this task. Simply drop us a note at This email address is being protected from spambots. You need JavaScript enabled to view it.

What security procedures are in place to protect the loss, misuse or alteration of your personal information.

Tea Canal takes every precaution to protect our customers' and visitors' information. When customers submit sensitive information via our site, your information is protected both on- and off-line.

All sensitive information (such as credit card numbers) submitted on our site is encrypted and is protected with the best encryption software in the industry - SSL. 

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our visitors' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. And these employees are kept up-to-date on our security and privacy practices. 

If you have any questions about the security at our site, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. We will be happy to answer your questions.

Notification of Changes

If we decide to change our privacy policy, we will promptly post those changes on this page. We want our visitors to be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. However, if you have deleted or deactivated your account information, you will not be contacted, nor will your information be used in this new manner. We will use information in accordance with the privacy policy under which the information was collected.

 

Making Matcha is Easy!

To matcha, use a matcha bowl, a bamboo scoop and a bamboo whisk.

   1) Boil fresh water to 170 degrees. 

   2) Add two scoops (about one teaspoon) of matcha with the bamboo scoop into the bowl.

   3) Add hot water. Use the whisk to create a creamy froth by swishing vigorously back and forth.

 Enjoy your matcha tea straight from the bowl.

FUT1 W.1

A few tips

1) When boiling water, don't use water at a rolling boil, matcha is a delicate powder - you'll overcook it!  If that happens, let the water sit for a few minutes from a rolling boil to cool down before using.

Fresh water is best, don't use water that has been boiled over and over again - water with no oxygen gives you a flat drink.

2) Pre-warming the bowl with some hot water, let the whisk soak for a few minutes.  Your tea will be warmer and you'll get better frothing action.

3) Filtered water is great if you have it, but not essential!  If your tap water tastes funny, so will your matcha.

4) Over time, you can adjust the quantity of matcha or water to match your taste.

5) Enjoy your matcha without sugar or cream!

6) Use a whisk stand to let your whisk dry properly and hold its shape.

7) Keep your matcha away from sunlight, in an airtight container.  It does not need to be refrigerated.

 

Tea of the Month: August

Summer Rose 

Summer Rose sm

Summer Rose tea invokes the sweet lingering fragrance of late summer roses winding up a garden trellis. Mellow and deliciously floral, this rose tea is balanced with the bright briskness of a Ceylon black tea. Served hot or iced, it will bring to mind green lawns, porch swings and sunny warm days.

Avaliable in the store now!